How can we help?
Sales, technical support, billing, feedback — whatever you need, our team is here. We respond fast, we speak your language, and we actually care about getting you the right answer.
Multiple ways to reach us
Pick whichever works best for your question. We monitor every channel.
Sales & Billing
Questions about pricing, custom plans, or anything related to your invoice.
Technical Support
Setup help, configuration, or any technical issues with your stream or server.
Help Centre
Instant answers, step-by-step guides, and troubleshooting docs for common questions.
Or just drop us a note
Not sure which channel to use? Fill out the form and we'll route your message to the right person.
Frequently asked questions
How quickly can I get started?
Your radio server is provisioned instantly after payment. You'll receive your login details within 60 seconds and can start broadcasting straight away.
Do you offer technical support?
Yes — standard support Monday to Friday, 9am to 5pm GMT, plus 24/7 urgent incident response for service-affecting issues. Our team are experienced broadcasters themselves, so they actually understand what you're trying to do.
Can I upgrade my plan later?
Absolutely. You can upgrade listener capacity, bandwidth, or features at any time from your dashboard, or contact sales for a hand.
What's your uptime like?
We target 99.9% uptime across our infrastructure, monitored 24/7 with redundant failovers. Check our live infrastructure stats on the homepage — we don't hide behind vague promises.
I'm a charity/school — is there a discount?
Better than a discount — our service is completely free for registered charities, schools, and educational institutions. Apply here.
Do you have live chat?
Not currently. We found email and ticket-based support lets our team give more thorough, accurate answers. Most questions get replies within the hour during business hours.
Still have questions?
Whether you're just browsing or already broadcasting, we're happy to chat. Drop us a line and we'll get right back to you.