Necessary

Always on. These make the site and your account work, so they don't need consent.

Cookie	Set by	What it's for	How long
`st_consent`	Streamerr	Remembers your cookie choices across streamerr.co and my.streamerr.co.	6 months
`PHPSESSID`	Streamerr	Keeps your basket and details together while you place an order.	Until you close your browser
`WHMCS session cookies`	Streamerr (my.streamerr.co)	Keep you signed in to the client area and protect forms against misuse.	Until you close your browser, or up to 30 days if you tick "remember me"
`streamerr_help_voter`	Streamerr	Set only when you rate a help article, so each person can vote once.	13 months
`st_chat_id, st_chat_open, st_chat_teased`	Streamerr (browser storage, not a cookie)	Used by Cue, our chat assistant. The conversation ID is saved only once you send a message, so the chat carries on as you move between pages. The other two remember whether the chat window was open and stop the greeting popping up twice.	Conversation ID until you clear it; the rest until you close your browser

Analytics

Only with your consent. These help us understand which pages are useful and which need work.

Cookie	Set by	What it's for	How long
`_ga, _ga_*`	Google Analytics	Count visits and show how people move around the site.	Up to 2 years
`bgv_*`	Streamerr	Stops the same visit being counted twice on a blog post.	1 day

Marketing

Only with your consent. These tell us which ads and links bring people to Streamerr, so we spend less on ads that don't work.

Cookie	Set by	What it's for	How long
`_gcl_au, _gcl_aw`	Google Ads	Record that you arrived from a Google ad, so we can see if it led to a trial or order.	90 days
`_fbp, _fbc`	Meta (Facebook and Instagram)	Record that you arrived from a Meta ad, so we can see if it led to a trial or order.	90 days
`st_src`	Streamerr	Remembers which ad, campaign or website brought you to us, and is saved against your order.	90 days
`sib_cuid`	Brevo	Links your visit to our emails so we can send relevant updates.	Up to 13 months

Google Consent Mode

We use Google's Consent Mode. Until you allow analytics or marketing cookies, Google's tags don't set or read cookies on your device. Without cookies, they may still send Google basic, cookieless signals, for example that a page loaded. Google uses these to estimate results in aggregate.

Other ways to control cookies

You can also block or delete cookies in your browser settings. If you block necessary cookies, parts of the site such as ordering and signing in won't work.

Questions

Streamerr is run by Unmuted Limited, 1 Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ. Email help@streamerr.co with any questions about cookies or your data.

Last updated 13 November 2026.