Account Management

Are you having any network problems? You can find our network status page, displaying the uptime and status of all of our servers, here. If status.streamerr.co is unavailable, we’ll provide service updates through our social media channels to keep you in the loop.  How can I contact Streamerr? What is the best way to contact Streamerr? The best way is to submit a support ticket. This allows us to view your account details and help you out as quickly as possible. Once sent, we’ll take a look at your enquiry as quickly as possible. Can I contact you on… How can I delete my account & services? We’re so sad to see you go, but if you wish to leave – we can help make that a smooth & easy transition. Firstly, ensure you’ve requested cancellation of your products via the client area. You can cancel your service by clicking here. Then, simply click on the service… How can I get a refund? Streamerr offers a 7 day money-back guarantee. This means, at any time within your first 7 days of ordering, you’re entitled to a full refund. We’d love to keep you as part of our family and will do everything we can to support you on your broadcasting journey, but sometimes,… How can I pay for my services? We accept all major credit and debit cards such as Visa, MasterCard, Maestro, Discover, etc. We also accept PayPal. What currencies do you accept?You can pay in British Pounds (GBP), US Dollars (USD) and Euros (EUR). We will update the price daily to reflect the current exchange rate. There are… How can I view my services? How can I access my services? Log in to the client area here. If you have forgotten your credentials, you can reset your password on the login page. Go to My Services (under the Services heading on the top navigation bar). Click on the service you would like to log… How do I update my credit/debit card details? From time to time your credit/debit card may expire. This will mean any future payments setup on this card will fail. If you receive a new card, you’ll need to update our billing system with your new information. Simply login to the client area here, and then add your new… How do I upgrade or downgrade my service? Upgrading or downgrading your service, is very straightforward – this guide will show you how. First, head to the ‘My Services’ page, found under the ‘Services’ heading on the top navigation bar. This page can also be found here. Once you’re on the ‘My Products & Services’ page, click on… I can’t login to the client area If you’re having issues logging into your client area account, there are a couple of things which may explain what’s happened: You may have forgotten your password Your account was closed for fraudulent activity or inactivity. I think I forgot my password… If you’ve simply forgot your password, gaining access�… Why has my server has been suspended? We know suspended servers can seem a little unsettling. This article will help you understand why you may not have access to your server. You have unpaid invoices. You’ve exceeded your plan’s limits. But I thought I paid my invoices? The best way to double check is by logging into…